Hours of Operation
Orders can be placed online at www.tastefulpresence.com 24 hours a day, seven days a week, or by phone during our business hours on Monday through Friday from 9am to 6pm ET. You can call us at our toll-free number (877) 850-5700.

Delivery
We offer deliveries throughout the continental United States via UPS. Orders received on Monday thru Thursday will be shipped within 24 hours. Orders received on Friday, the weekend or on holidays will be shipped on the following business day.

Payment Options
We accept VISA, Mastercard, American Express, and Discover. Corporate accounts are also available.

Substitution
At times we may find it necessary to substitute an item in our gift baskets due to availability. We will always substitute an item of equal or greater value when this occurs.

Cancellations
If for any reason you find it necessary to cancel your order before it ships, please call us immediately at our toll-free number (877) 850-5700. The merchandise will be credited back to your account. Once the order has been shipped, but not delivered, you will only be charged for the shipping expense incurred.

Returns
If you need to return your gift basket please call us at our toll-free number (877) 850-5700 for instructions. We will happily credit the original charge card used in payment for the retail price of the basket, less a 20% restocking fee. You must notify us within 7 days of receipt of your gift basket. Baskets must be returned in their original unopened condition. Shipping and delivery charges are not refundable except in the case of damage by the shipping company. Return shipping is the responsibility of the recipient / buyer. Credit will not be issued until we receive the return.

If an item in your gift basket is damaged during shipment, please notify us immediately so that we may rectify the situation for you. You must retain all packing materials for inspection by the carrier. We will replace damaged items free of charge.